Q: What
happens if I forget my password?
A:
Click on "Forgot My Password". You will
be prompted for your User ID, Plan Number, Date of Birth, last 4 digit of your SSN, and the answer to your security questions. Click the Continue button. You will be prompted to select a new password.
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Q: Will
I be charged for using the Plan Resource Center?
A: No. The Plan
Resource Center, including all of the valuable educational content, is free to
you as a Plan Sponsor.
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Q: What
kind of browser do I need to use the Plan Resource Center?
A: The following browsers are supported:
Windows 7
IE8/ IE9 |
Windows 7
Chrome 22.0.1229.92/ Chrome 26.0.1410/ Chrome 27.0.1453.94m/ Chrome 27.0.1453.116m/ Chrome 28.0.1500.72m |
Windows 7
Firefox 12/ FF20.0.1/ FF21.0/ FF23.0.1/ FF24.0 |
Windows XP
IE8/ FF23.0.1/ Chrome 27.0.1453.94m |
MAC OS X 10.7.4
FF20 |
MAC OS X 10.7.4
Chrome 16.0.912.77 |
MAC OS X 10.7.4
Safari 6.0.1/6.0.4 |
Windows 7
Safari 5.1.7 |
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Q:
How do I get the browser I need?
A: Click
here to go directly to Microsoft’s Internet Explorer download page, or click here for the Firefox download page. Follow the instructions on either site to download and install the browser.
Follow the instructions to download and install the browser.
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Q: Is
the browser free?
A: Yes, Internet
Explorer and Firefox are available free for personal use.
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Q: Are
there any other special computer hardware or system requirements for using the
Plan Resource Center?
A: As long as you
have a computer powerful enough for Internet access, you do not need any
additional hardware. The site is best viewed at a 1280-by-1024 display
resolution or higher, with a color setting of 64k or higher.
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Q: Sometimes
when I click on a link or when I am performing a task, a pop-up window opens
but it's blank, or a window that I expect to open does not open at all. Why
does this happen?
A: Some of the system
messages that are generated within our site and links that provide important
information are displayed in a separate pop-up window. If you have a pop-up
blocker installed on your computer, this information may be blocked. Pop-up
blockers typically allow you to control which pop-up windows appear when you
are Web browsing. Depending upon the pop-up blocker you have installed, you may
have an option that will allow you to display certain types of information.
Otherwise, you may have to temporarily disable the pop-up blocker to view the
information on our site.
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Q: Should
I enable JavaScript on my browser?
A: Yes — otherwise
many of the Plan Resource Center features won’t work. JavaScript is a
non-invasive programming feature that runs on your browser and does not
interact with your computer's operating system.
To enable JavaScript on Internet Explorer:
-
From the Tools menu, click Internet Options, the Security tab,
and the Custom Level button.
-
In the Settings box, click Enable under Run ActiveX controls
and plug-ins; then scroll down to the Scripting section and click Enable under
both Active scripting and Scripting of Java applets.
-
Click OK, then OK again, to exit all menus.
(Note that in Internet Explorer, the term "ActiveX
scripting" refers to both Java scripting and Microsoft Visual Basic Scripting
Edition.)
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Q:
Should I enable cookies on my browser?
A: Yes –
otherwise the Plan Resource Center won’t allow you to log in. Refer to your
browser's Help menu.
For Internet Explorer Help:
-
Click on the Help Menu.
-
Select Contents and Index.
-
From the Search tab, enter the key words (i.e. cookie) and
search.
-
Select the topic(s) related to enabling cookies.
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Q: What is the Plan
Resource Center doing to protect the privacy of my account information?
A: The Plan
Resource Center is designed to be as secure as possible, given current Internet
and encryption technology. The Plan Resource Center utilizes very strong
encryption, which until recently was available only in the U.S. and is still
unavailable in U.S.-embargoed countries. New enhancements and security features
will be added on an ongoing basis to ensure that the most current technology is
being used to secure your account.
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Q:
What kind of security does the Plan Resource Center offer?
A: We use
VeriSign’s 128-bit SSL Global Certificate, which enables — for versions 4.x
and higher of Internet Explorer — 128-bit strong encryption sessions
even for 40-bit domestic browsers. You can find more information on
VeriSign's FAQ page.
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Q:
What is 128-bit encryption, and how does it work?
A: Encryption
is a sophisticated scrambling method designed to prevent unauthorized
eavesdropping on electronic data. Encryption works by processing a piece of
information with a mathematical formula (called an algorithm) that
converts the information into a meaningless string of letters and numbers. For
example, the sentence "This is a secret" when encrypted may look like
"as03xx1a79x!dqt.". This encrypted string of information can be sent over the
Internet with the likelihood that anyone intercepting the message would not be
able to comprehend it. When the string does reach its intended destination, a
similar mathematical formula is applied to the string to decrypt it.
128-bit encryption refers to the size of the key used
to encrypt the message. A longer key means the encryption is more "random," and
someone attempting to decipher the message would have to try more combinations
of keys. Each extra bit in a key doubles the complexity of the key.
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Q:
Does my browser need to have 128-bit encryption installed?
A: As long
as your Internet Explorer is version 4.0 or above, you don't need 128-bit
encryption installed --- the VeriSign 128-bit SSL Global Certificate takes care
of the encryption for you!
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Q: What
else should I do to protect the privacy of my account information?
A: You
should never reveal your User ID, Password or Plan number to any
unauthorized person. If you’re using a computer to which others have access,
you should always log-out and then close your browser after you have finished
viewing your account information. If you intend to continue viewing other
content on the Web, you can clear your browser cache, cookies and history
(i.e., remove all files it’s saved). Refer to your browser's Help menu.
For Internet Explorer Help:
-
Click on the Help Menu.
-
Select Contents and Index.
-
From the Search tab, enter the key words (i.e. cookie,
history, etc.) and search.
-
Select the related topic(s).
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Q:
What should I do if I can’t log on to the Plan Resource Center?
A: Try the
checklist items below:
-
Can you connect to other Web sites? If not, there may be a
problem with your Internet connection. Try to reconnect to your ISP (i.e., the
provider you are using for Internet service).
-
Check your browser version, which requires the following minimum browser versions to function correctly:
Microsoft® Internet Explorer® 7.0; Firefox 9.0, Safari 5.1.7 and Chrome 18.0.
-
If you’re using America Online, certain versions of its
proprietary (but Microsoft Internet Explorer-based) software can cause
problems. Upgrade your America Online software to the most current version
available and then try again to log on to the Plan Resource Center site.
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Q:
Why is my text blurry with Internet Explorer 8.0 or higher?
A:
Because Microsoft Internet Explorer 8.0 or higher uses ClearType for HTML, which may
cause sections of the Participant Web site to display incorrectly. Follow these
instructions to disable ClearType on Internet Explorer 8.0 or higher:
-
Open Internet Explorer 8.0 or higher.
-
From the Tools menu, click Internet Options
and then the Advanced tab.
-
Under Multimedia, click on the check box for Always use
ClearType for HTML to remove the check mark.
-
Click OK.
-
Close and restart Internet Explorer 8.0 or higher.
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page
What happens if I forget my password?