ADP Retirement Services
Frequently Asked Questions

About Participant Portal Access and Use

Do I need to register at mykplan.com if I already have a user id and password for another ADP product?

How do I register for mykplan.com?

How do I register if I do not have a Personal Registration Code?

What happens if my Personal Registration Code is expired?

What if I am unable to register online?

How do I activate the Participant Portal?

How do I log in?

How do I change my password?

What happens if I forget my password?

What happens if I get locked out?

Will I be charged for using the Participant Portal?

What functions are available in the Participant Portal?

About Browsers

What kind of browser do I need to use the Participant Portal?

How do I get the browser I need?

Should I enable JavaScript on my browser?

Should I enable cookies on my browser?

Are there any other special computer hardware or system requirements for using the Participant Portal?

Sometimes when I click on a link or when I am performing a task, a pop-up window opens but it's blank, or a window that I expect to open does not open at all. Why does this happen?

About Internet and Participant Portal Security

What if I don’t want my account information accessible over the Internet?

What is the Participant Portal doing to protect the privacy of my account information?

What kind of security does the Participant Portal offer?

What else should I do to protect the privacy of my account information?

Q: Do I need to register at mykplan.com if I already have a user id and password for another ADP product?

A: No, you do not need to register again. You can simply login using your existing credentials and begin using mykplan.com.

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Q: How do I register for mykplan.com?

A: Click on the Register Now button on the login page and follow the steps for registration. You should have received a Personal Registration Code in your 401k Welcome Letter, use this code to complete the registration steps, verify your identity, and obtain your User ID and Password.

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Q: How do I register if I do not have a Personal Registration Code?

A: You can request a Personal Registration Code be sent to your email address on file. If you do not have an email address on file, you can still register for mykplan.com by answering a set of identity questions. Click on Register Now to get started.

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Q: What happens if my Personal Registration Code is expired?

A: If your Personal Registration Code is no longer active, you can either request a new code or register by answering a set of identity questions. Click on Register Now Back to top of page

Q: What if I am unable to register online?

A: If you cannot request a Personal Registration Code, and have been unsuccessful answering the identity questions through the online registration process, then please call us for assistance at 1 (800) 595-1989.

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Q: How do I activate the Participant Portal?

A: The Participant Portal is made available to all participants in the plan.

The first time you use the Participant Portal, you’ll see a Terms and Conditions statement, which you must read and acknowledge by clicking the "Accept" button. If you don’t accept the Participant Portal’s terms and conditions, you will not be allowed to access the Web site.

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Q: How do I log in?

A: You will need your user ID and password each time you log in to the Web. If you already have credentials for another ADP product, then use your existing credentials to login. If you do not have credentials for any ADP products then you can register online at, mykplan.com, using the Register Now button on the login page.

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Q: How do I change my password?

A: From the My Profile menu, select Login & Security Information and then choose the appropriate option.

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Q: What happens if I forget my password?

A: Click the ‘Forgot Your Password’ link on the login page. You will be prompted to enter security information. Once this information has been verified, you will be prompted to elect a new password.

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Q: What happens if I get locked out?

A: You may get locked out of your account if you incorrectly enter login or security information a specified number of consecutive times. You will be locked for a period of time at which time you may try again. If you cannot wait for your account to be automatically unlocked, you may call our 401k Voice Response Unit at 1-800-695-7526 to complete your transaction, or press 0 to speak with a Customer Service Representative.

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Q: Will I be charged for using the Participant Portal?

A: No. The Participant Portal, including all of the valuable educational content, is free to you as a plan participant.

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Q: What functions are available in the Participant Portal?

A: You have access to these functions and transactions (follow the specific instructions on each page):

  • View your current account summary
  • View and/or change your contribution election
  • Transfer Funds
  • Model a loan and request a loan (if applicable)
  • Request or download a withdrawal or termination form (if applicable)
  • View and print a report of the transaction details of your account
  • View descriptions of all the funds in your company’s plan, as well as rates of return, fund compositions and portfolio holdings
  • View educational materials and a variety of calculators that help to make you a more well-informed plan participant

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Q: What kind of browser do I need to use the Participant Portal?

A: The last two released (‘GA’ or ‘Generally Available’) versions of all major browsers, including: Google Chrome, Mozilla Firefox, Safari and Microsoft Internet Explorer or Edge.

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Q: How do I get the browser I need?

A: Click here to go directly to Microsoft’s Internet Explorer download page, click here for Mozilla’s Firefox download page, or click here to go to Google’s Chrome download page. Follow the instructions on either site to download and install the browser.

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Q: Are there any other special computer hardware or system requirements for using the Participant Portal?

A: As long as you have a computer powerful enough for Internet access, you do not need any additional hardware. The site is best viewed at a 1280-by-1024 display resolution or higher, with a color setting of 64k or higher.

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Q: Sometimes when I click on a link or when I am performing a task, a pop-up window opens but it's blank, or a window that I expect to open does not open at all. Why does this happen?

A: Some of the system messages that are generated within our site and links that provide important information are displayed in a separate pop-up window. If you have a pop-up blocker installed on your computer, this information may be blocked. Pop-up blockers typically allow you to control which pop-up windows appear when you are Web browsing. Depending upon the pop-up blocker you have installed, you may have an option that will allow you to display certain types of information. Otherwise, you may have to temporarily disable the pop-up blocker to view the information on our site.

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Q: Should I enable JavaScript on my browser?

A: Yes — otherwise many of the Participant Portal features won’t work. JavaScript is a non-invasive programming feature that runs on your browser and does not interact with your computer's operating system. To find out how to enable or disable JavaScript, refer to your browser's Help menu.

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Q: Should I enable cookies on my browser?

A: Yes, otherwise the Participant Portal won’t allow you to log in. Refer to your browser's Help menu.

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Q: What if I don’t want my account information accessible over the Internet?

A: The Participant Portal makes all account information available over the Internet. You do not have the option to decline this service.

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Q: What is the Participant Portal doing to protect the privacy of my account information?

A: The Participant Portal is designed to be as secure as possible, given current Internet and encryption technology. The Participant Portal requires very strong encryption, which until recently was available only in the U.S. and is still unavailable in U.S.-embargoed countries. New enhancements and security features will be added on an ongoing basis to ensure that the most current technology is being used to secure your account.

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Q: What kind of security does the Participant Portal offer?

A: We use VeriSign’s 256-bit SSL Global Certificate, which enables — for our supported of both Internet Explorer and Firefox — 256-bit strong encryption sessions even for 40-bit domestic browsers. You can find more information on VeriSign's FAQ page.

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Q: What else should I do to protect the privacy of my account information?

A: You should never reveal your password to anyone. If you’re using a computer to which others have access, you should always log-out and then close your browser after you have finished viewing your account information. If you intend to continue viewing other content on the Web, you can clear your browser cache, cookies and history (i.e., remove all files it’s saved). Refer to your browser's Help menu.

For Internet Explorer Help:

  1. Click on the Help Menu.
  2. Select Contents and Index.
  3. From the Search tab, enter the key words (i.e. cookie, history, etc.) and search.
  4. Select the related topic(s).

For Firefox Help:

  1. Click on the Help Menu.
  2. Select Help Contents.
  3. Enter the key words (i.e. cookies, history, etc.) in the Search the Knowledge Base box and click the arrow on the right.
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