About Participant Portal Access and Use
Do I need to register at mykplan.com if I already have a user id and password for another ADP product?
How do I register for mykplan.com?
How do I register if I do not have a Personal Registration Code?
What happens if my Personal Registration Code is expired?
What if I am unable to register online?
How do I activate the Participant Portal?
What happens if I forget my password?
What happens if I get locked out?
Will I be charged for using the Participant Portal?
What kind of browser do I need to use the Participant Portal?
How do I get the browser I need?
Should I enable cookies on my browser?
Are there any other special computer hardware or system requirements for using the Participant Portal?
Sometimes when I click on a link or when I am performing a task, a pop-up window opens but it's blank, or a window that I expect to open does not open at all. Why does this happen?
About Internet and Participant Portal Security
What if I don’t want my account information accessible over the Internet?
What is the Participant Portal doing to protect the privacy of my account information?
What kind of security does the Participant Portal offer?
What else should I do to protect the privacy of my account information?
A: No, you do not need to register again. You can simply login using your existing credentials and begin using mykplan.com.Back to top of page
A: Click on the Register Now button on the login page and follow the steps for registration. You should have received a Personal Registration Code in your 401k Welcome Letter, use this code to complete the registration steps, verify your identity, and obtain your User ID and Password.Back to top of page
A: You can request a Personal Registration Code be sent to your email address on file. If you do not have an email address on file, you can still register for mykplan.com by answering a set of identity questions. Click on Register Now to get started.Back to top of page
A: If your Personal Registration Code is no longer active, you can either request a new code or register by answering a set of identity questions. Click on Register Now Back to top of page
A: If you cannot request a Personal Registration Code, and have been unsuccessful answering the identity questions through the online registration process, then please call us for assistance at 1-800-695-7526.Back to top of page
A: The Participant Portal is made available to all participants in the plan.
The first time you use the Participant Portal, you’ll see a Terms and Conditions statement, which you must read and acknowledge by clicking the "Accept" button. If you don’t accept the Participant Portal’s terms and conditions, you will not be allowed to access the Web site.Back to top of page
A: You will need your user ID and password each time you log in to the Web. If you already have credentials for another ADP product, then use your existing credentials to login. If you do not have credentials for any ADP products then you can register online at, mykplan.com, using the Register Now button on the login page.Back to top of page
A: From the My Profile menu, select Login & Security Information and then choose the appropriate option.Back to top of page
A: Click the ‘Forgot Your Password’ link on the login page. You will be prompted to enter security information. Once this information has been verified, you will be prompted to elect a new password.Back to top of page
A: You may get locked out of your account if you incorrectly enter login or security information a specified number of consecutive times. You will be locked for a period of time at which time you may try again. If you cannot wait for your account to be automatically unlocked, you may call our 401k Voice Response Unit at 1-800-695-7526 to complete your transaction, or press 0 to speak with a Customer Service Representative.Back to top of page
A: No. The Participant Portal, including all of the valuable educational content, is free to you as a plan participant.Back to top of page
A: You have access to these functions and transactions (follow the specific instructions on each page):
A: The last two released (‘GA’ or ‘Generally Available’) versions of all major browsers, including: Google Chrome, Mozilla Firefox, Safari and Microsoft Internet Explorer or Edge.Back to top of page
A: Click here to go directly to Microsoft’s Internet Explorer download page, click here for Mozilla’s Firefox download page, or click here to go to Google’s Chrome download page. Follow the instructions on either site to download and install the browser.Back to top of page
A: As long as you have a computer powerful enough for Internet access, you do not need any additional hardware. The site is best viewed at a 1280-by-1024 display resolution or higher, with a color setting of 64k or higher.Back to top of page
A: Some of the system messages that are generated within our site and links that provide important information are displayed in a separate pop-up window. If you have a pop-up blocker installed on your computer, this information may be blocked. Pop-up blockers typically allow you to control which pop-up windows appear when you are Web browsing. Depending upon the pop-up blocker you have installed, you may have an option that will allow you to display certain types of information. Otherwise, you may have to temporarily disable the pop-up blocker to view the information on our site.Back to top of page
A: Yes, otherwise the Participant Portal won’t allow you to log in. Refer to your browser's Help menu.Back to top of page
A: The Participant Portal makes all account information available over the Internet. You do not have the option to decline this service.Back to top of page
A: The Participant Portal is designed to be as secure as possible, given current Internet and encryption technology. The Participant Portal requires very strong encryption, which until recently was available only in the U.S. and is still unavailable in U.S.-embargoed countries. New enhancements and security features will be added on an ongoing basis to ensure that the most current technology is being used to secure your account.Back to top of page
A: We use VeriSign’s 256-bit SSL Global Certificate, which enables — for our supported of both Internet Explorer and Firefox — 256-bit strong encryption sessions even for 40-bit domestic browsers. You can find more information on VeriSign's FAQ page.Back to top of page
A: You should never reveal your password to anyone. If you’re using a computer to which others have access, you should always log-out and then close your browser after you have finished viewing your account information. If you intend to continue viewing other content on the Web, you can clear your browser cache, cookies and history (i.e., remove all files it’s saved). Refer to your browser's Help menu.
For Internet Explorer Help:
For Firefox Help: